This past year has shown us how important digitalization has become for businesses and organizations in order to maintain their established operations. We have seen how Covid-19 has redefined the way companies and their employees are going to work and interact now and in the future. The longer the social distancing, the bigger the need for companies to readjust internal procedures.
Hence, many leaders and businesses are turning to digital transformation to find solutions and boost productivity by incorporating technologies – like chatbots – to maintain their daily tasks the normal way as they used to. Artificial Intelligence and HR Chatbots now find themselves in the spotlight.
Incorporating chatbots into HR departments can offer many benefits. From facilitating recruitment and onboarding processes, chatbots can also facilitate the finding of information such as company FAQs and work policies. In addition, chatbots are also great assistants as they can provide step-by-step guidance for their enrollments, tasks, and productivity reports that can be sent to HR teams to be analyzed.
Below are some more ways how chatbots facilitate remote work:
- Recruiting
The hiring process can become a tedious task, and usually a small-team job who needs to manage and schedule multiple interviews and paperwork. With chatbots, these processes can be simplified to automate how to get information from applicants, giving them instructions and doing background checks.
- Employee Onboarding
After new employees are hired, the onboarding process can be speeded up by chatbots to answer any initial first-day questions, get the paperwork done, and interacting with the software programs that the organization may offer.
- Training
Watching training videos and PowerPoint presentations all day are a thing of the past. Using chatbots for training is very effective because they are more interactive and encourage employees to participate and ask the necessary questions.
- Company FAQs
By using chatbots coupled with machine learning and the ability to understand natural language, your company can have a mobile HR assistant that answers questions fast!
- Annual Reviews
Reviewing performance is as essential as having the right team on board. By using HR chatbots, your employees can receive instant feedback about their performance allowing them to get better.
In conclusion, remote working arrangements are not going to go away after things go back to normal, and companies must adjust to having staff working from home regularly. These adjustments will affect the whole company, but HR departments are particularly bearing the brunt of these new changes and the challenges that come with them.
