Some of the challenges most software developers face when developing applications or software can be incredibly daunting. It’s normal for defects to be found in software and applications but the real challenge is to manage, evaluate and prioritize such defects. Defect tracking can be a daunting task but it is necessary to assist testers in getting their work done efficiently.  Testers should use defect tracking software as it has a direct link with the software quality. Organizations focus on customer care which is a vital part of their strategy to make their business successful. With the right defect tracking tools, software apps can be prevented from unknown errors or defects. Whether your app is still in production, or already launched to the end-users, the defect tracking process is designed to handle all defects. 

Let’s look at the 5 reasons why defect tracking tools should be a mainstay in your software testing process:

Automated Defect Tracking Process

Gone are the days when testers and developers worked manually. Automation has now been successfully implemented in all possible areas of software testing. It reduces the burden on QA teams. With defect tracking, you can identify, record, prioritise and rectify any errors and defects that show up in the software development process.  

Team Collaboration 

Defect tracking software displays a dashboard about all the defects appearing in the system. It also provides information on all defects that were assigned and recorded into the system. It also allows for greater visibility to the other team members or stakeholders to see what problems were resolved. 

Easy Defect Management

Previously, testers and developers worked separately but that no longer works, as teams are responsible for software quality as a whole.  Allowing them to focus on priority defects first, the management of defects is done in a better way.

Defect Management Tools

Defect management software also offers defect tracking tools that are designed to meet defect tracking requirements. They can also be customized according to individual business requirements.

Time-Saving

While it may sound simple enough, defect management can quickly become a daunting task if done manually. These tools save time for development teams and provide clarity about which defects are assigned to respective team members. 

Conclusion

So coming back to customer support, organizations spend a fortune on achieving customer loyalty. As businesses continue to grow and expand, the idea of customer care can become more and more challenging. To help support manual testers, emails and Excel sheets have been replaced in the current automation era with much more sophisticated systems. This is where defect management helps, it is an app thor system that allows testers to manage all their defects, organize them and provide solutions to resolve the issues.

defect tracking systems are available over the internet. Organizations can try a free version of the open-source tool and see if it works for their business. Later on, they can switch to the paid version too. There exist a plethora of defect tracking tools in the market that businesses can choose from. Kualitee offers exceptional defect management software to meet all your defect tracking requirements.