Want to take your business to the next level? Want to have more rated customer service? Want to improve the quality of education? One solution to all these questions is the ICT services. ICT is the abbreviation of Information Communication Technology; it is similar to information technology but focuses on communication too, and handles data and information to make people’s life easier. It is a bunch of technologies for modern designing, developing, building hardware and software. It also deals with products that create, store, manipulate, retrieve, receive pieces of information in electronic form. From computers and emails to satellites, ICT deals with everything. And ICT services amalgamate the telecommunications and technology of computing while enabling the handling of a large amount of data and transmitting them.
ICT has tremendous uses in business, education, banking, healthcare, Governance etc. It can improve efficiency, cut down costs, improve R&D, thereby increasing your competitiveness in the market. Meanwhile, ICT is gaining popularity in all fields, so each should implement it to stand in the race. ICT has also created many employment opportunities. For instance, in Australia, last year, the ICT tool created job opportunities for about 376.8 thousand people with ICT skills.
ICT in Various Sectors
Business
ICT in business has transformed the competition to the next level, as it has changed all the old business strategies. The hands of ICT services in spreadsheets, databases, accounting, word processor and, statistical analysis allows the business to carry out these functions efficiently. As such, one can store and analyse data, and it will enable the employee to make better and quicker decisions.
With ICT tools and automation technology, a business can improve its overall productivity. In the meantime, good customer service is a key to any successful business. And with ICT systems, a company can respond faster to their customers with high standard service. And with these solutions, one can even cut down expenses.
For example, one can conduct regular meetings with all branches through video conferences. And it cuts down the travel expenses and paves the way to regular meetings. Also, now people can buy and sell anything online. As such, E-commerce is one of the significant parts of effective sales.
Education
In education, ICT plays a vital role. And with the pandemic across the globe, teachers and students choose online classes. Also, even during offline classes, teachers use smart boards to teach their students.
Healthcare
Thousands of health records of patients are maintained and updated online through computers. It increases the quality of treatment as doctors can access these files of patient history. As such, patients don’t have to carry their history files to the hospitals. These had improved the quality of treatment with ease.
Governance
ICT enables the Government to collect and maintain citizen records, documents, online Governmental portals, details of the license holders and much more. It also provides the opportunity to offer good public services, and it allows the Government to hold political meetings and reduce travelling expenses.
Banking
The computer is the nucleus of the banking cell. It provides services such as; ATMs, electronic fund transfer, internet banking, cheque deposit and pays through the phone system.
Communication
The effect of using ICT has made communication quicker and easier. Earlier, it took a lot of time to talk or send messages to others. Now, one can send messages and call anybody within seconds. As such, communication has become cost-effective even for international communications.
Entertainment
The ICT platform provides the public with a lot of entertainment online. Watching a favourite web series and ordering food online is the most satisfying craving for many. Also, there are a lot of games, from mind games to candy crush; the ICT has flooded entertainment to the people.
