5 Essential Features To Look For In a Knowledge Based System

Knowledge management system helps in simplifying the work process that is performed by the employees internally and externally in a business. Here are a few features that your chosen knowledge based system must have.

Authority Access

The very first feature to look for in a knowledge management platform is authority access. This is one of the most needed and valued features when it comes to knowledge management systems.

By having a feature like authorisation, the admins and management leaders can assign tasks as per the requirement and need. Authority access gives right to execute and create content with access subjective to dofefrntd eoartemnets, designations, roles etc.

And because everyone knows what task is assigned to whom, the support professionals can easily use servicing and provide right guidance.

Feedback Analytics

Next essential feature that a knowledge based system must have is feedback analytics. Feedback is one of those essentials that boosts the workforce, keeps them updated with the quality of work they are doing and encourages them to perform better.

This is because when we are being told what and how we are doing at a workplace, we can perform better than expected. Apart from this feedback is also great for customers. It is similar to the information provided on customer support.

With the help of feedback analytics in a knowledge management system, the required changes can be made to the content and this would likely improve the further performance.

Multimedia and Text Editing

Knowledge platforms must have features like text editing and multimedia. These vital features help in better presentation of content. Only if there is an editing feature, last moment corrections can be made in the file or document.

And the features like multimedia help in great presentation of the same edited file. Multimedia and text editing do not work simultaneously and are extremely important for a knowledge management system.

Features like rich text editors should be a built-in part of the knowledge management system you choose. This is what will help in smooth running of the content.

Omnichannel Compatibility

The new age industries strive for a seamless experience. They do not like showcasing every bit of their organization and this is why knowledge based systems are taken into consideration.

Whichever software you plan on adapting should be capable of keeping the bulk of knowledge safe and secure. By having omnichannel compatibility in the knowledge management system, one can ensure right distribution of the content across all the touchpoints prefered by the customers.

This keeps the organization balanced and upright. One has to not manually distribute the information as per the requirement. A knowledge management system gets it done appropriately.

Easy Information Findability

Last but not least is a feature that every organization craves for. The moment an organization plans to have a knowledge management solution, they basically expect to have support which makes the work easy and quick.

By having features like easy search, none of the employees have to dive into the ocean of information. The knowledge management system collects all the data in a unified space and makes it easy to find and spread across different departments.

Final Words

Choosing the best knowledge based system is every organization’s goal. In case you are doubtful about choosing a particular system, go for the trial option that you see in it. Research well, test it out and once you are sure about it, go ahead and choose the best system for your organization.